1. Introduction
- Madey CRM respects your privacy and protects business and personal data shared through the platform.
- This policy explains what data we collect, why we process it, and how we secure it.
Privacy Policy
Last updated: April 5, 2026
2. Information We Collect
- Account information such as name, email, phone, organization, and role.
- Operational data entered by users including leads, customers, tasks, tickets, invoices, and communication records.
- Technical data including browser, IP address, device metadata, and usage logs.
3. How We Use Information
- To deliver and improve CRM modules, reports, and workflow automation.
- To provide support, onboarding, account notifications, and security alerts.
- To comply with legal obligations and prevent abuse or fraud.
4. Data Sharing
- Madey CRM does not sell personal data.
- Data may be shared with authorized infrastructure, communication, and payment service providers only for service delivery.
- Data may be disclosed if legally required by valid law enforcement or regulatory request.
5. Security
- We use authentication controls, role-based permissions, and encrypted transport security.
- Access is limited to authorized users and governed by account-level permissions.
- No internet transmission is fully risk-free, but we continuously strengthen safeguards.
6. Data Retention
- Data is retained as long as required for active service, legal compliance, and support obligations.
- Upon valid deletion request and account closure, data is removed or anonymized as per policy timelines.
7. User Rights
- Users may request access, correction, or deletion of personal information where applicable by law.
- For data-related requests, contact the support team using the details below.
8. Contact
- Email: support@madeycrm.com
- Website: /contact
- Response window: within reasonable business time.